Frequently asked questions to help you buy a voucher, a gift box or an item - DOMAINE DE MONTAGNE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to offer it more personally to the beneficiary. DOMAINE DE MONTAGNE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, for a simplified and immediate shopping experience at Domaine de Montagne.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Domaine de Montagne.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box when finalizing your order. The box can be sent by email, by mail, or picked up in person, depending on your preferences. Take advantage of this flexibility to offer an exceptional moment at Domaine de Montagne.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you can give them to your loved ones for an unforgettable experience at Domaine de Montagne.
How do I create a group fund and invite people?
To create a kitty at Domaine de Montagne, select the dedicated option during your purchase. You can then invite participants via email or link sharing. This option allows you to group contributions to offer an exceptional gift box.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, you can select from the options available on our website, such as the 200€ gift voucher or our pre-set value gift boxes, to offer an exceptional experience at Domaine de Montagne.
How can I log in to my account?
To access your account on our online store, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option. Enjoy your shopping experience at DOMAINE DE MONTAGNE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment Domaine de Montagne.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for exceptional moments at Domaine de Montagne.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our DOMAINE DE MONTAGNE website.
How do I purchase or give a gift box?
To offer a DOMAINE DE MONTAGNE gift box, select the box of your choice, add it to your cart, and personalize it with a message. You will immediately receive a digital box and can opt for a gift pouch version delivered to your home, for an exceptional experience in the Vosges at DOMAINE DE MONTAGNE.
Can we give a gift certificate and let the recipient choose the experience?
With our gift certificates, the recipient can freely choose the experience they wish to have at Domaine de Montagne, among our various offers for stays, spa, or gastronomy.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Each box offers a unique experience, whether it's a sparkling night, a delicious getaway, or a relaxing day at the spa, and the conditions vary according to the type of box chosen in our establishment DOMAINE DE MONTAGNE.
Is the gift box customer service reachable by email?
You can reach us by email for any questions regarding your gift box. We commit to responding within 48 business hours. Enjoy your experience at Domaine de Montagne to the fullest.
Is the gift box customer service reachable by phone?
The customer service of Domaine de Montagne is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at Domaine de Montagne to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment DOMAINE DE MONTAGNE.
Is there a dedicated customer service for gift boxes?
The customer service team at Domaine de Montagne is at your disposal for any questions regarding your gift box. You can obtain precise and personalized information about your stay or experience at our establishment, Domaine de Montagne.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the DOMAINE DE MONTAGNE gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment DOMAINE DE MONTAGNE.
Is spa access included in my gift box?
Access to the spa is included in certain DOMAINE DE MONTAGNE gift boxes, such as the Signature Gift Box: Delightful Getaway, which offers one night with dinner and spa access for a delicious and relaxing moment for two. Check the details of your gift box to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a DOMAINE DE MONTAGNE gift box has access to the same services as other customers, according to the specific conditions of each box and the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying information booklet. You will find the details of the services offered, such as an overnight stay in a chalet, a dinner at the Michelin-starred restaurant Le M, or access to the Spa Forêt, depending on the box chosen. Enjoy your experience at Domaine de Montagne to the fullest.
Is parking included in my gift box?
Parking is not included in the Domaine de Montagne gift boxes. You can fully enjoy your stay in the heart of the Vosges, in this peaceful haven nestled at 900 meters altitude, without worrying about this additional service.
Is breakfast included in my gift box?
Breakfast is not included in the DOMAINE DE MONTAGNE gift boxes. However, to make the most of your stay, you can enjoy exceptional cuisine at the Michelin-starred restaurant Le M or relax at the Spa Forêt, depending on the chosen gift box.
Is special attention given to the recipient of a gift box?
At DOMAINE DE MONTAGNE, we pay special attention to the recipients of our gift boxes to ensure an exceptional experience. Each box is designed to offer a magical interlude, whether it's for a sparkling night, a delicious getaway, or a relaxing day at the Spa Forêt. Make the most of your stay at our establishment, DOMAINE DE MONTAGNE.
Is a welcome drink included in my gift box?
The DOMAINE DE MONTAGNE gift boxes include a welcome drink to greet you at our establishment, DOMAINE DE MONTAGNE.
Should we bring towels to the Spa?
The towels are provided by the Spa Forêt at DOMAINE DE MONTAGNE, so you don't need to bring any. Fully enjoy your relaxation moment at our establishment DOMAINE DE MONTAGNE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different categories, ranging from stays to moments of relaxation at the spa or gastronomic experiences. Each box is a promise of escape and refinement at Domaine de Montagne.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes from Domaine de Montagne offer total flexibility to please your loved ones or colleagues, with immediate delivery options and varied experiences to be enjoyed at our establishment, Domaine de Montagne.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at DOMAINE DE MONTAGNE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. Gift boxes tailored to offer an enchanted interlude at Domaine de Montagne.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, simply provide us with your order number and the new details. Your gift box will be updated for Domaine de Montagne.
How can I leave a review for my gift box?
To share your experience, log in to your customer account on our website and leave a detailed review. Every feedback is valuable to us at Domaine de Montagne.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during the opening hours indicated on our site. Our gift boxes are valid at Domaine de Montagne in the Vosges or at Domaine de la Klauss in Moselle, depending on the beneficiary's choice.
Is there a dress code for the gift box?
To fully enjoy your gift box at Domaine de Montagne, elegant attire is recommended for the gastronomic restaurant Le M, a Michelin-starred establishment, while casual but clean clothing is suitable for the spa and other areas of the Domaine de Montagne.
From what age can I get a treatment?
At Domaine de Montagne, treatments are available starting from 16 years old. This relaxation sanctuary welcomes you for a unique wellness experience in the Vosges, at the heart of the Regional Natural Park of the Vosges Ballons DOMAINE DE MONTAGNE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box at Domaine de Montagne, a reservation is required. The beneficiary can choose their dates directly with the Domaine de Montagne establishment.
How can one access the hotel from the airport?
To access Domaine de Montagne from the airport, it is recommended to plan a car or taxi journey, as the establishment is located in Ventron, in the Vosges. Domaine de Montagne is approximately 1h30 drive from Metz-Nancy-Lorraine Airport and about 2 hours from Basel-Mulhouse Airport. Enjoy this trip to soak in the beauty of the Vosges landscapes before arriving at your destination of relaxation and refinement, Domaine de Montagne.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at Domaine de Montagne, nestled in the heart of the Vosges. The establishment combines elegance, nature, and well-being in an enchanting setting, adapted to all visitors.
Are pets allowed in the establishment?
DOMAINE DE MONTAGNE welcomes pets, provided that the establishment's conditions are respected. Nestled in the heart of the Vosges, this haven of peace combines elegance and nature for an unforgettable relaxation experience at DOMAINE DE MONTAGNE.
Where can I find the menus?
The menus of the Michelin-starred restaurant Le M are available directly on the DOMAINE DE MONTAGNE website. You can view them to discover the flavors offered by our chef at our establishment, DOMAINE DE MONTAGNE.
What are the hours of operation?
The hours at Domaine de Montagne vary depending on the service. For your stay or visit to the spa, you can enjoy the facilities from 8 AM to 8 PM. For meals at the restaurant Le M, the hours are typically from 12 PM to 2 PM for lunch and from 7 PM to 10 PM for dinner. These hours may be adjusted according to the season at Domaine de Montagne.
Is there parking available near the establishment?
DOMAINE DE MONTAGNE has a private parking lot for guests of the establishment DOMAINE DE MONTAGNE.
What are the delivery methods for gift boxes/vouchers?
The DOMAINE DE MONTAGNE gift boxes are available in digital version or in a gift pouch. You can receive them immediately by email or at your home by mail, depending on your preference. Each box offers a unique relaxation and gastronomy experience at our establishment, DOMAINE DE MONTAGNE.
Is postal delivery offered?
We offer mail delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version to your home, for quick and convenient delivery. Take advantage of this option to offer an unforgettable experience at Domaine de Montagne.
In addition to gift boxes, is it possible to order or have items delivered?
DOMAINE DE MONTAGNE offers only gift boxes for stays, relaxing moments at the spa, or gourmet meals. These boxes are available for an exceptional experience at our establishment, DOMAINE DE MONTAGNE.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer an unforgettable experience at Domaine de Montagne. The physical version will be sent to your home, while the digital version is sent immediately by email, allowing the recipient to book their stay dates according to their availability at Domaine de Montagne.
Is the box presented in a neat packaging?
Yes, the DOMAINE DE MONTAGNE gift boxes are presented in a carefully crafted and elegant packaging, for a refined gifting experience. You can choose between an immediate digital delivery or a gift pouch version delivered to your home, for an extra personal touch. These boxes are designed to offer a magical interlude at our establishment, DOMAINE DE MONTAGNE.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for an instant redemption. Take advantage of this convenient option to offer an exceptional moment at Domaine de Montagne.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our online store. The box is sent to you immediately in digital format, with the option to receive a gift pouch version at your home. The recipient can then book their dates at the DOMAINE DE MONTAGNE establishment.
Do you deliver gift boxes internationally?
The DOMAINE DE MONTAGNE gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. The boxes are available in digital version or gift pouch, for a unique relaxation and gastronomy experience in the Vosges.
What are the delivery times for gift boxes by mail?
The Domaine de Montagne gift boxes are sent immediately in digital format after your purchase. You can also receive a gift pouch version at your home, with standard delivery times depending on your delivery address. Enjoy this enchanted interlude in the Vosges at Domaine de Montagne.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are immediate for the digital version and within a few days for the home gift pouch, depending on your choice. Take advantage of this flexibility to offer an unforgettable moment at Domaine de Montagne.
Is express delivery available?
The delivery of your gift box can be done immediately in digital format or as a gift pouch at your home, depending on your preference. Each box is sent quickly for a relaxing and wellness experience at Domaine de Montagne.
How can I track my order?
To track your DOMAINE DE MONTAGNE gift box order, log in to your account on our website. You will find all the necessary information regarding the shipping and delivery of your DOMAINE DE MONTAGNE box there.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and a gift box version can be sent to your home for Domaine de Montagne.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate in digital format and within 48 hours for the gift pouch version to your home. You will thus be able to quickly offer a relaxation and gastronomy experience at Domaine de Montagne.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Domaine de Montagne, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment Domaine de Montagne.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. Each box from Domaine de Montagne is designed to offer a unique and unforgettable experience, with specific terms to ensure your satisfaction.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. The box can be used at Domaine de Montagne or Domaine de la Klauss in Moselle, thus offering flexibility to enjoy a relaxing and gastronomic experience at one of these two domains.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment DOMAINE DE MONTAGNE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of Domaine de Montagne. You can book your dates directly with the establishment to fully enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during the reservation. This deadline may vary according to the specific conditions of Domaine de Montagne.
Is it possible to reschedule without fees with a gift box?
Date change is possible without any fees according to the reservation conditions of your Domaine de Montagne gift box.
Can I convert my gift box into a gift card?
The gift boxes from Domaine de Montagne cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as an overnight stay at our 5-star hotel, a day of relaxation at the Spa Forêt, or a dinner at our Michelin-starred gastronomic restaurant Le M.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, Domaine de Montagne offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Our boxes are designed to provide an exceptional experience, whether it's for a sparkling night, a delicious getaway, or a luxurious and romantic stay. Discover our online selection to find the perfect offer to give at Domaine de Montagne.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
DOMAINE DE MONTAGNE offers gift sets suitable for various occasions, such as birthdays or gatherings with friends. You will find options for couple getaways or relaxing moments at the spa, perfect for bachelorette or bachelor parties. Explore our selection to offer an unforgettable experience at our establishment, DOMAINE DE MONTAGNE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Domaine de Montagne gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery. The lucky recipient can book their dates and fully enjoy their experience at Domaine de Montagne.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by DOMAINE DE MONTAGNE, such as stays at the Chalet Frère Joseph, relaxation moments at the Spa Forêt, or dinners at the gastronomic restaurant Le M. Each gift box is designed to offer an exceptional experience at our establishment DOMAINE DE MONTAGNE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability at the time of booking. The gift box offers a choice among the services offered at DOMAINE DE MONTAGNE, such as the Spa Forêt treatments or stays at the Chalet Frère Joseph. The conditions are specified during direct booking with the DOMAINE DE MONTAGNE establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a DOMAINE DE MONTAGNE gift box. You thus benefit from the best rate and a secure payment directly to the establishment, with an immediate sending of your DOMAINE DE MONTAGNE gift box in digital format.
Is online payment secure?
Online payment for the DOMAINE DE MONTAGNE gift boxes is fully secure, ensuring the protection of your banking data. This allows you to shop with complete peace of mind, directly from the DOMAINE DE MONTAGNE establishment.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at Domaine de Montagne.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Domaine de Montagne are specially designed to offer a unique experience at our establishment. They allow you to enjoy an overnight stay, a meal, or a relaxing moment at our 5-star hotel, Michelin-starred gastronomic restaurant, and spa, for an unforgettable getaway in the Vosges.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at DOMAINE DE MONTAGNE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery and a gift box version at your home for a smooth and secure shopping experience at Domaine de Montagne.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Domaine de Montagne.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our online store are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at DOMAINE DE MONTAGNE.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the Domaine de Montagne website. Each gift box is a promise of escape, refinement, and rejuvenation at our establishment, DOMAINE DE MONTAGNE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box purchase, we accept payments by credit card, PayPal, Apple Pay, and Google Pay. These secure payment options allow you to easily pay for your order online, for a smooth and hassle-free shopping experience at DOMAINE DE MONTAGNE.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your DOMAINE DE MONTAGNE customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, DOMAINE DE MONTAGNE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment DOMAINE DE MONTAGNE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment DOMAINE DE MONTAGNE.
Do you accept vacation checks?
Domaine de Montagne accepts vacation checks for the payment of your gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message with your order for the gift box. This message will be included with the box for a unique and thoughtful touch, at our establishment DOMAINE DE MONTAGNE.
Can we add options to your gift box offers?
The gift boxes from Domaine de Montagne can be customized according to the available options. Each box offers unique experiences, such as stays, relaxing moments at the Spa Forêt, or gastronomic dinners at the Michelin-starred restaurant Le M, for an unforgettable parenthesis in the Vosges.
Do you offer premium packaging for gift boxes sent by mail?
For a mail order, you can choose a premium gift pouch version when placing your online order. This option enhances your gift box for an even more pleasant unboxing experience, directly from our official DOMAINE DE MONTAGNE store.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Each box from Domaine de Montagne is a promise of escape and refinement, tailored to your desires.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions of your gift box. Refunds depend on the conditions specified at the time of purchase at our establishment DOMAINE DE MONTAGNE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box is sent immediately after purchase, and a gift bag version can be delivered to your home to give to the beneficiary of your choice at DOMAINE DE MONTAGNE.
Can partially used gift boxes be refunded?
Partially used DOMAINE DE MONTAGNE gift boxes cannot be refunded, in accordance with our general terms of sale.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a DOMAINE DE MONTAGNE gift box for another of equal or greater value, according to the establishment's conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The DOMAINE DE MONTAGNE gift boxes are non-exchangeable and non-refundable, as they involve service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
Once a gift box has been sent by email or mail, it cannot be canceled. Each box is a promise of escape and refinement to be experienced at Domaine de Montagne.
What should I do if the received box is damaged or contains an error?
If your DOMAINE DE MONTAGNE gift box is damaged or contains an error, please send us a photo of the box as soon as possible. We will process your request promptly according to the conditions of the DOMAINE DE MONTAGNE establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The DOMAINE DE MONTAGNE gift boxes are non-refundable after purchase. You can consult the general terms and conditions of the box on its description page for more details.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. The beneficiary can book their dates at the DOMAINE DE MONTAGNE establishment to fully enjoy their gift box.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of use specified at the time of purchase, in our establishment Domaine de Montagne.
How can I redeem the cashback?
To use the voucher from your gift box, simply make a reservation directly with the establishment according to the conditions indicated on the box. The reservation can be made online or by phone, and the recipient will be able to fully enjoy their stay or experience at Domaine de Montagne.
What is the processing time for a refund after I make a request?
The refund processing times for a DOMAINE DE MONTAGNE gift box depend on the purchase conditions. Refunds are processed within 14 days after the request is validated, at our establishment DOMAINE DE MONTAGNE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The DOMAINE DE MONTAGNE gift boxes are neither exchangeable nor refundable. They offer a unique relaxation and gastronomy experience at our establishment, DOMAINE DE MONTAGNE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the availability at our establishment, DOMAINE DE MONTAGNE. We recommend checking the available dates during your booking to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at Domaine de Montagne is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at DOMAINE DE MONTAGNE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Domaine de Montagne, have the number on it ready. This number is required to validate your reservation at our establishment, Domaine de Montagne.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Domaine de Montagne. For an absolute relaxation experience, the Spa Forêt is accessible from Monday to Friday, while stays can be scheduled according to your preferences, subject to availability. Make the most of your getaway at Domaine de Montagne.
Can I use my gift box on holidays?
The use of your gift box at DOMAINE DE MONTAGNE may be subject to specific conditions on public holidays. For more information, check the availability and booking conditions directly on the establishment's website, DOMAINE DE MONTAGNE.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Domaine de Montagne depend on the establishment's availability. You can choose your dates based on these to fully enjoy your stay or moment of relaxation. Domaine de Montagne.
Can I book online with my gift voucher?
Booking with a gift box at Domaine de Montagne is done directly with the establishment, which will offer you available dates for your stay at Domaine de Montagne.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions of the DOMAINE DE MONTAGNE establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box at Domaine de Montagne can be done via email. The establishment offers an exceptional experience in an enchanting setting, with stays, relaxing moments at the Spa Forêt, and gourmet meals at the Michelin-starred restaurant Le M.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can change your gift box to one of equal or lesser value, according to the establishment's conditions. This option is available to offer you more flexibility during your stay at Domaine de Montagne.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at Domaine de Montagne. Any additional charges or options, such as extra Spa Forêt treatments or specific dishes at restaurant Le M, are at your own expense. The establishment's conditions are specified upon reservation.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a relaxation and gastronomy experience at our establishment, DOMAINE DE MONTAGNE.
Can my gift box be used all at once?
Your gift box can be used in one go for an unforgettable experience at Domaine de Montagne. Please check the specific conditions of your gift box to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at Domaine de Montagne or Domaine de la Klauss in Moselle, depending on the type of box chosen. These establishments offer unique experiences of relaxation and gastronomy, tailored to your desires for well-being and refinement.
Is my gift box valid in only one establishment?
Your gift box is valid at Domaine de Montagne or Domaine de la Klauss in Moselle, depending on the box chosen. Some boxes are valid at both establishments, allowing you to enjoy a unique experience at either domain.
Is an upgrade possible with an additional fee using my gift box?
The possibility of upgrading for an additional fee depends on availability at the time of your reservation. The conditions are specified when booking your stay at Domaine de Montagne.
Can someone else use my gift box?
The DOMAINE DE MONTAGNE gift box is personalized and can only be used by the designated recipient. Each box is a promise of escape, refinement, and rejuvenation, to be fully experienced at our DOMAINE DE MONTAGNE establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Domaine de Montagne according to the establishment's conditions. These terms are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Domaine de Montagne, you may be asked to present an ID to validate your stay or service.
Do you accept pets?
The presence of pets depends on the conditions of the DOMAINE DE MONTAGNE establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Domaine de Montagne, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and fully enjoy your experience at our establishment, Domaine de Montagne.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest and enjoy an exceptional experience at Domaine de Montagne.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the reservation conditions of Domaine de Montagne.
What are the check-in and check-out times?
The arrival and departure times at Domaine de Montagne are set according to the conditions of your gift box. For an unforgettable stay in the heart of the Vosges, check these details before your arrival.
What services are included in a gift certificate?
The services included in a DOMAINE DE MONTAGNE gift voucher depend on the chosen box set. For example, the Day Spa box set includes a day of relaxation at the Spa Forêt, while the Delicious Getaway box set offers an overnight stay with dinner and spa access. For specific details, refer to the conditions of the DOMAINE DE MONTAGNE box set.
What is the difference between a gift box and a free amount voucher?
A gift box from Domaine de Montagne offers predefined experiences such as an overnight stay or a meal, while a gift certificate provides the freedom to choose from all the services of the establishment up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for the DOMAINE DE MONTAGNE gift boxes are clearly stated on our website. You will find all the necessary details before proceeding with your purchase, to offer an exceptional experience to your loved ones at our establishment, DOMAINE DE MONTAGNE.
How do I use a gift box during booking?
To use your gift box at DOMAINE DE MONTAGNE, book directly with the establishment by mentioning your unique code. Specific conditions are detailed at the time of purchase and vary according to the chosen gift box, such as validity in our Vosges or Moselle domains.
Can the gift box be transferred to a third party?
The DOMAINE DE MONTAGNE gift box can certainly be given to a third party. Simply indicate the recipient's name when placing the order so that they can fully enjoy their stay or experience at our establishment, DOMAINE DE MONTAGNE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a DOMAINE DE MONTAGNE gift box depends on the specific conditions of the establishment. Each box is designed to offer an exceptional relaxation and gastronomy experience in our enchanting setting in the Vosges, with various options to cater to all desires for well-being and refinement.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment DOMAINE DE MONTAGNE.
What is the validity period of a gift box?
The validity period of a DOMAINE DE MONTAGNE gift box is 1 year. This timeframe allows the recipient to fully enjoy their relaxation and gastronomy experience at our establishment, DOMAINE DE MONTAGNE.
Are children allowed?
Domaine de Montagne, nestled in the heart of the Vosges, is a relaxation and wellness destination designed for adults. Children are not accepted in our establishment to preserve an atmosphere of tranquility and serenity for our guests. We invite you to discover our other establishments if you wish to have a family stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment DOMAINE DE MONTAGNE.
Is the spa access private?
Access to the spa is included in certain gift sets, such as the Signature Gift Set: Delicious Getaway, which allows for one night with dinner and spa access for a delicious and relaxing moment for two. For other gift sets, spa access may be offered according to the specific conditions of each offer at Domaine de Montagne.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences. The options vary depending on the partner establishments, such as Domaine de Montagne.